Jan 17, 2018 - I am able to successfully get email replies to post comments to the correct JIRA issue, however the quoted text is not being stripped out.
Hi Ross, According to my research, we cannot directly add images to Automatically Reply currently. We can create a rule from Manage Rules and Alerts to realize it. The disadvantage is that this will reply to every message you receive. To do this, please go to File Manage rules and Alerts. Under Action, choose “reply using a specific template”.
By the way, if you have questions about how to create a rule or template, please refer to the following articles. Hope this helps. Regards, Perry Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact. Hi Ross, What do you mean by “no images”? Do you mean the Picture button is grey out under Insert tab?
In that case, please make sure that you click in the body (message text) area. If the insertion point is in the To, Cc, Bcc, or Subject box, most Insert options will be disabled. Besides, pictures can only be inserted into the message body in HTML format and Rich Text format. You can check the format under FORMAT TEXT tab. What’s more, please also check whether you have different version of Outlook and Word on your device.
As Outlook uses Word or a Word-based engine to render HTML emails, it may be caused if the version is different. If I have misunderstood something, please feel free to tell me. Regards, Perry Please remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact. Hi Ross, Does this issue still exist when you send this image and signature to others via new email?
Besides, what’s your template format? It is suggested saving templates as.oft files. In case the image may not be saved correctly, we can open template to check this. To do it, please go to New Items More Items Choose From User Templates.
You can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.
Hope it helps. Regards, Perry Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact. Hi Ross, So glad to see that you have found out where the issue lies. Thank you for sharing here.
If you don't mind, please help mark your reply as answer so it will be easy for other forum members, who might have similar issues to find the useful one? As my knowledge about Exchange server is limited. If you have further concern, I'd like to encourage you to post this thread to Exchange forum where you can get more professional support. Thank you for your understanding and support. Regards, Perry Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact. Hi Ross, Sorry for the delay.
Based on my knowledge, I'm afraid that there may be no such a built-in option to realize it except creating a rule. If you have more concerns on this feature, it is encouraged to visit the Outlook user voice forum: to vote for a similar idea or post your own.
It is a place for customers to provide feedback about Outlook. What’s more, if an idea is high voted there by other customers, it is promising that Microsoft Product Team will take it into consideration when designing the next version in the future. Thank you for your support and understanding. Regards, Perry Pan Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact. Click to learn more. Visit the dedicated to share, explore and talk to experts about Microsoft Teams.
Recently purchased a new MacBook Pro with 10.5.7. I had been using 10.4.11 on an old Powerbook G4. I did use the Migration assistant to move my files. A problem I had been having for some time was that the original message text was not included in reply or forward (for some messages). It used to be that if I replied to the same message twice the original text would be included (very odd). I was hoping this would go away with 10.5, but the same thing is happening. Worse I can't get the original text to appear when replying (or forwarding).
This does not happen with ALL messages, only some. I've tried all the different permutations in the settings under composing/responding and it makes no difference.
I would think that if this were common it would be fixed, because it is VERY inconvenient. However, I would really appreciate it, if anyone has some insight. Hi Ernie, I realized that my last note was not clear. Those are the settings now (which I believed were the defaults). I have tried checking the radio button for 'include selected text.' As well as other permutations.
It makes no difference. This does not occur for all e-mails. I can't tell if it is random or if there is something unique with the 'problem' e-mails. I just tried checking 'include selected text.' Then, selecting all the text in a 'problem' e-mail and hitting reply. This DID include the text.
So, I guess I might have a workaround although it would be nice if this worked properly without selecting everything. If you have any ideas, let me know. Otherwise thanks for responding to my question. Hi I'm having the same problem - it seems to be mails from certain people. One person it's always been fine and now on all his mails I don't seem able to include his original message in my reply - the only way i've figured out to do it is to use redirect but thats also not ideal as you don't get the date and time of the first message. If I select the text, it does seem to work but I shouldn't have to do that. I have another person that this has been happening for a long time.
Could it be their settings? Hi, This issue relates to Apple Mail only include text that is highlighted when replying to a message. So if nothing is highlighted everything is included, if something is highlighted only this is included in the reply and if everything is highlighted again everything is included in the reply. So a get around for the problem emails is to select all by clicking 'Command A', this highlights all the text in the body of the email and it will be included in the reply. I have the same issue with 1 person that emails me and have always just done the above. I have now been asked by a client for a solution, so will keep looking for a fix and reply back if and when I find one.
No go on the highlighting idea. Has no impact for me, regardless of whether I’m responding or forwarding. I’ve been having the exact same problems reported here. Until recently, all replies and forwards included the original text. Now, it’s hit and miss. No pattern about who, what computer they’re sending from, which of my email accounts the message came to, email client used by the sender, etc. It’s very scattershot (well, with the exception of the fact it seems to target the messages I most need to function properly.Murphy’s Law.).
This is creating serious problems for me at work. Really hope someone from Apple is watching these threads and is willing to chime in with a solution. Am headed to the MacRumor forums next, where there’s usually much more timely response to urgent Apple-related matters.
I'm having this problem as well, and it did not go away in SL. Maybe it is related to the very last set of options in the Composing tab in Mail's preferences?
Currently I have Mail set to 'Include selected text, if any; otherwise include all text' when quoting text in replies or forwards. (update) Changing this setting seems to have helped me. Try the 'Include all of the original message text' option in the Composing tab of Mail's preferences. I noticed that often I was experiencing this problem when someone had sent an attachment.
In reading the original message, I had clicked on the attachment icon to preview/open/save it, and it remained highlighted after I had completed that task. Subsequently, when replying to the sender, all it included was the filename of the attachment. Which, technically, is what I had told it to do. Message was edited by: MarcusSnarkus. Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums.
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